Can’t sign in
Check your signal and tap Try again. Use the same email and password you set up from your invite email.
Forgotten your password? Tap Forgot password? on the sign-in page to reset it.
“Your account isn’t linked to a company yet” means your invite isn’t finished. Ask your manager to check it or resend it.
My vehicle isn’t there
If Home says No checks assigned, you don’t have a vehicle assigned. You can still start a check from the Checks tab and pick the vehicle.
In the vehicle list, type the registration into Search vehicles. If it still isn’t found, the vehicle may be set to Inactive or Off-road. Ask your manager.
I can’t start a check
“Setup Required” or “No inspections available” means there’s no published check form for your site yet. If you work at more than one site, make sure you’ve picked the right Operating Site. Otherwise, tell your manager.
“Connect once to download this form” means your phone needs signal once to save the form. Connect to Wi-Fi or mobile data and tap Retry.
Start Check stays greyed out until you’ve chosen a vehicle and entered a valid odometer reading. The reading can’t be lower than the vehicle’s last one.
“Account is read-only”
Your company’s account needs attention, usually billing. You can still do checks: they’re saved on your phone with Save on device, and you can send them once the account is sorted. Let your manager know.
Camera, photos or location not working
If you see Camera Access Required or Photo Library Access Required, open your phone’s Settings, find AutoMauve and turn the permission on.
Location is used to record where each check happened. If it’s off, the check still works, but without a location or weather.
Still stuck?
Your fleet manager can fix most access problems. If they can’t, go to Account, Settings, then Contact Support.