Raise a support ticket
Open the account menu and choose Support, then select New ticket.
- 1Write a short Subject.
- 2Choose a Category, such as Mobile App, Vehicles or Billing, and a Priority.
- 3Describe what happened and what you expected in Message.
- 4Drop in screenshots or files.
- 5Select Send ticket.
Follow up
Tickets show as Open, Waiting For Support, Waiting For Customer, Resolved or Closed. When we need something from you, the ticket says Support is waiting on your reply. Reply in the ticket so the whole conversation stays together.
If you can’t sign in at all, use the contact form on the Contact support page instead.
Replay a page walkthrough
Some pages, including Reports, Defects, Question Sets, Members and Insights, have a built-in tour. Choose Show page walkthrough from the account menu to see it again.
Send feedback
Use the Send feedback button at the bottom of the sidebar, next to the theme switch. Give a rating, pick a category such as Idea or Bug, tell us what we should know and attach a file if it helps. For anything that needs a reply, raise a ticket instead.